Securus Technologies’ Connect Us Automated Inmate Forms And Grievance Application Declares War On Paperwork

Leading inmate communication and monitoring technology developer Securus Technologies hopes its new ConnectUs automated inmate forms and grievance application can continue the company’s tradition of saving correctional facilities significant time and money through virtual solutions.

The electronic filing system was developed with the goal of slashing approximately 65 percent of the average time detention and corrections staff spend processing paper forms.

On any given day, inmates fill out dozens of sing-up forms, medical care records, handbook acceptance forms, and more documents that guards and staff have to review and pass through channels. The ConnectUs Inmate Forms and Grievance application‘s custom-created forms was designed to dramatically reduce the valuable time correctional officers lose storing, archiving, filing, copying, logging, distributing, collecting, routing, and responding to paperwork for any manner of request. Digital automation means that altering a form for any reason entails mere minutes of revision with no printing needed, savings thousands of dollars annually just on paper costs.

The system represents a meaningful dent in more than 13.8 forms processed on average per month per inmate. As a result, automating and processing paperwork allows corrections staff to return their focus to security and safety demands. Meanwhile, self-service access allows inmates to receive, fill out, and monitor the status of their forms and grievances at will. When the time comes, the ConnectUs Inmate Forms and Grievance application also allows them to either accept or appeal them.


Securus Technologies provides internal and external communication and monitoring solutions to more than 1.2 million inmates and over 3,450 law enforcement, public safety and corrections agencies throughout the United States and Mexico. An extensive array of emergency response, incident management, public information, biometric analysis and monitoring, information management, monitoring, communication, and inmate self-service tools are designed to save facilities money while promoting security and safety inside correctional centers and out. That commitment has led to a lasting positive relationship with the Better Business Bureau nationwide and the lasting trust correctional staff and inmates alike. Please visit to learn more about our complete selection of criminal justice and civil technology applications.

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